Privacy Policy

This Privacy Policy explains how Accenta ("Accenta", "we", "us", or "our") collects, uses, discloses, and protects information when you use our accounting and business management platform available at getaccenta.app (the "Service").

By creating an account or using the Service, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a. Account Information

When you sign up, we collect your name, email address, and (if you sign in with Google) your Google profile name, email, and profile picture. We use this only to identify you, secure your account, and communicate with you about the Service.

b. Business Data You Enter

The Service stores the financial and operational data you create, including clients, projects, quotations, invoices, payments, expenses, vendors, payroll, inventory, and related documents. This data belongs to you. We act as a processor on your behalf.

c. Usage & Device Data

We automatically collect limited technical data such as IP address, browser type, device type, pages visited, and timestamps to keep the Service secure, diagnose issues, and improve performance.

d. Cookies & Local Storage

We use essential cookies and browser local storage to keep you signed in, remember your preferences (theme, active business entity), and enable offline (PWA) functionality. We do not use third-party advertising cookies.

2. How We Use Information

• To provide, operate, and maintain the Service
• To authenticate you and protect your account
• To process subscription payments and manage your plan
• To send transactional emails (receipts, security alerts, account notices)
• To respond to support requests
• To improve, troubleshoot, and secure the Service
• To comply with legal obligations

We do not sell, rent, or trade your personal data, and we do not use your business data to train any AI model.

3. Google User Data

If you sign in with Google, we request only the basic profile scopes (openid, email, profile). We use this data solely to create or sign you into your Accenta account. Accenta's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

4. How We Share Information

We share information only in the following limited cases:

• Service providers: Trusted infrastructure partners (cloud hosting, database, authentication, email delivery) bound by confidentiality and data-processing terms.
• Payment processors: Mobile financial service providers (e.g. bKash, Nagad) when you submit subscription payments.
• Legal compliance: When required by law, court order, or lawful government request.
• Business transfer: In connection with a merger, acquisition, or sale of assets, with prior notice to you.

5. Data Security

We protect your data with industry-standard safeguards: HTTPS encryption in transit, encryption at rest, row-level security policies that strictly isolate each customer's data, audit logging, and least-privilege access for our staff. No method of transmission or storage is 100% secure, but we work continuously to protect your information.

6. Data Retention

We retain your account and business data for as long as your account is active. You may request export or deletion of your data at any time by emailing getaccenta@gmail.com. Some records may be retained for legal, tax, or audit purposes after account closure.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Withdraw consent or object to processing

To exercise any of these rights, contact us at getaccenta@gmail.com.

8. Children's Privacy

The Service is not intended for individuals under 18. We do not knowingly collect personal information from children.

9. International Users

The Service is operated from Bangladesh. By using the Service, you consent to the transfer and processing of your information in Bangladesh and any country where our infrastructure providers operate.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or through the Service. The "Last updated" date at the top reflects the most recent revision.

11. Contact Us

Questions, concerns, or requests about this Privacy Policy?

• Email: getaccenta@gmail.com
• Phone: +880 1973-208959
• Address: Dhaka, Bangladesh